FAQ

If you want to learn more about a specific machine, take a look at our free online training portal, Pacvac Academy.

Which type of vacuum cleaner is the most efficient?

A cordless backpack vacuum will clean more than four times faster than a corded upright or canister vacuum*.

*The Official ISSA 612 Cleaning Times and Tasks; The Worldwide Cleaning Association.

Does higher motor wattage mean better suction?

Not always. As a vacuum fills with dust it is its ability to maintain airflow which will ensure good suction. Wattage of a vacuum is irrelevant if a vacuum does not have good airflow.

This will impact its ability to provide good suction.

Do I need to wear the hip-band on the backpack?

For select models including the Superpro range, we recommend using the hip-band on the backpack.

The hip-band should sit comfortably on your hips, taking 90% of the weight of the backpack, because this is the strongest part of your body; the lower back, core and abdominal muscles.

Pulling the shoulder straps too tight will transfer the weight and pressure of the machine onto your shoulders and neck.

Learn how to wear our backpack vacuum cleaners correctly.

Do Pacvac vacuums comply with electrical standards?

Pacvac products comply to IEC 60335.2.2 or IEC60335.2.69 standards for electrical safety (for AU/NZ, EU and UK).

How long is the warranty?

2 years on the body and motor (excludes consumable parts). 1 year on the battery and charger.

View the full details on our warranty policy.

How often should I service my machine and replace the dust bag / filter?

Depending on use, a service should be carried out once a year (if regular use) and bag / filter changed every 6 months.

Learn how to correctly service your machine.

Can backpack vacuums be used without any bags?

The reusable dust bag is mandatory for usage, however the paper dust bag is optional, adding another layer of filtration.

What is the benefit of a brushless motor?

The brushless motor offers several benefits:

• Higher output efficiency.
• Lighter in weight.
• Increased reliability and lower maintenance requirements.
• Reduced operational and mechanical noise.
• Longer lifespan (no brush and commutator erosion).

All of which, result in superior power, enhanced performance, longer motor life and durability. 

How should I wear a backpack vacuum?

In preparation of wearing the machine, follow these simple principles:

• Rotate the dome lid to suit left or right-handed vacuuming.
• Loosen the length of the shoulder straps as required.
• Lift the backpack by one shoulder strap and slide your free arm into the other strap.
• Tighten the hip-band by crossing one side over the other. The machine should rest comfortably on your hips.
• Pull down on the shoulder straps until you feel it’s a comfortable fit, resting snuggly against your back.
• Adjust the position of the chest strap to suit and close to secure.

Learn how to wear our backpack vacuum cleaners correctly.

My backpack is not working / has no or poor suction?

Here are some key areas to inspect for blockages and further troubleshooting guidance.

          Hose and Handle:

• Unscrew the hose from the lid and disconnect it from the wand (pipe).
• Hold the hose vertically and drop a coin into the top end, observing whether it promptly exits the bottom. If not or if there's a delay, there may be a blockage.
  Refer to this video tutorial for a visual guide: https://www.youtube.com/shorts/d-2u6ANL4X0 
• If blockage is in the hand piece curve: push through with rod, stick, flexible cleaning brush, straight object to clear it.
  
  
  Floor Tool on Wand:
• Inspect the floor tool on your wand for hair or debris that might obstruct the elbow piece.
• Perform a visual check in good lighting, or drop a coin through to ensure it remains clear.
           
  Hose Inlet on Vacuum Lid:
• Unscrew the hose from the lid and verify that the inlet on the lid is clear.
  
  Filter Inspection:
• If you've used the vacuum for fine powders like builders' cleans, check the filter folds for blockages. Fine dust can accumulate quickly.
• Utilise disposable paper bags for added filtration when dealing with fine dust.
• To check the filter, remove both disposable and reusable dust bags, twist and remove the filter disc, tap it on the bin's edge to dislodge any debris.
           
  Extension Lead:
  
• Exchange the current extension lead with a new one of similar specifications to safeguard against potential electrical faults or connectivity issues. This proactive measure ensures a reliable power supply and minimizes the risk of any unforeseen disruptions or hazards.
• If no spare extension lead is available and if the machine has a short lead. Please remove the extension cord and plug the short lead directly into a power outlet. Switch on the machine. If it powers on using the short lead, this indicates that the issue lies within the extension cord.
• Extreme kinking and twisting or incorrect use of the cord restraint can result in a extension lead failure. https://www.youtube.com/watch?v=so_EBalX5Fc&t=11s  & https://www.youtube.com/watch?v=bC1M1O5QefA 

           Batteries & Charger:

• Check the battery pack for possible damage or warpage, and any sign of damage to the battery charger cable.
• Check the charge level by pressing the power button. Reconnect the batteries to the charger and charge.
• Refer to quick start guides or user manual for further troubleshooting.

For any repair or servicing requirements, visit our website to locate your nearest authorised Service & Warranty Agent: https://pacvac.com/au/stockists-and-service-centres 

Safety & maintenance checks

This machine is intended for the vacuuming of dry dust and/or small debris off dry carpeted or hard floor surfaces in indoor areas only and should always be used with a dust bag and filters in place.

Regular checks

To ensure your safety and optimise the output of your machine. We recommend the following safety and maintenance tasks before every use.

• Remove, empty, and clean the reusable dust bag.
• Clean the filter by turning it anti-clockwise to unlock and remove, then tap gently to release fine dust.
• Check the power cord for cuts, abrasions and exposed wiring to ensure it is safe to use. Always wind up the power cord from the machine end to reduce tangles.
• Check the floor tool, wand, handpiece and hose for any obstructions. The best way to check the hose is to drop a coin through one end, if it doesn’t fall through, it’s likely that you have an obstruction.

Routine checks

We recommend the following regular safety and maintenance tasks:

• Clean the external motor filter by placing a finger on each side of the foam and cage towards the back and pull up.
• Remove and shake excess dirt and debris to clean thoroughly.
• Check the condition of the short lead holder, cord restraint and extension fastener strap.
• For any repair or servicing requirements, visit our website to locate your nearest authorised Service & Warranty Agent.

Learn how to correctly service your backpack vacuum machine.

Are Pacvac products Australian made?

Pacvac is an Australian manufacturer; our products are designed and engineered in Australia, and assembled in China from the highest quality local and imported parts.

Take a look at the craftsmanship behind each Pacvac machine.

I have an issue with my Pacvac machine/accessory

For all troubleshooting enquiries related to Pacvac machines and accessories:

• Visit our free online training portal Pacvac Academy to complete certified training in how to operate, service and troubleshoot your Pacvac machine: academy.pacvac.com
• You can also find operating manuals for your machine at our Pacvac Helpdesk for an in depth look at the correct assembly and operation of your Pacvac products. See helpdesk.pacvac.com.

I have a warranty or servicing request

If you require urgent warranty or servicing work, contact your nearest service agent and check their operating hours over the festive break. You can find your local servicing centre here: https://pacvac.com/uk/servicing-centres

I've received my order and it's incorrect (missing items, wrong items)

When you place an order you'll receive a confirmation email. Please check that your order is correct according to this email, and if there are items missing please first check the tracking to ensure the order has not been split into multiple deliveries, otherwise please send an email to [email protected]. 

Pricing enquiries

• If you are an Australian customer, all pricing can be found on our AU online store: https://pacvac.com/au/shop
• If you are an United Kingdom customer, all pricing can be found on our UK online store: https://pacvac.com/uk/shop
• If you are an International customer, pricing can be found through our distributors: https://pacvac.com/servicing-centres, otherwise please send an email to [email protected]