Our online store currently accepts orders placed by customers with a delivery address within UK only.

Delivery times

Your order will be dispatched within one working day, with delivery lead times being between 3 and 5 business days. When your order has been dispatched, you will receive an email notification to advise you that it's on the way.

Delivery times will extend for deliveries sent to regional and/or remote areas within UK, and we are currently only dispatching to mainland UK.

Please note that delivery times provided on this website serve as estimates only, Pacvac are not liable for any late deliveries or shipping delays. 

There will be unforseen circumstances such as peak delivery times (e.g. holiday seasons) and force majeure events (e.g. flooding, cyclones and road closures) whereby delivery times may be further extended as listed above. We endeavour to do everything possible to ensure prompt delivery, however some matters are out of our control.

Order tracking

Your shipping confirmation email will provide the relevant information in order to track the progress of your delivery once it has been dispatched.

I haven't received my package yet

To check the delivery status of your order, please check who your order is being delivered with and copy the tracking number into either the Australia Post, DHL, Border Express, Air Road or or DPD Local tracking search bars. (See below for information).

If you've ordered multiple packages, you may receive them one at a time. You can see the status of your complete delivery using your tracking number.

Please note that during sales/promotions and the Christmas season, delivery services experience high volumes. We appreciate your patience with any potential delivery delays.

How do I track my package?


Once your order is dispatched, you'll receive a shipping email advising who your order has shipped with and what your tracking number is. 
If your order is being delivered by DPD Local, you can copy the tracking number and postcode into their tracking search here: https://track.dpd.co.uk/  
If your order is being delivered by DHL Ecommerce UK, you can copy the tracking number into their tracking search here: https://track.dhlecommerce.co.uk/