Refund and returns
At Pacvac, we love our products, and we want you to love them just as much as we do!
We recommend you read our returns policy prior to making your purchase, and if for any reason you're unhappy with your purchase, we're here to help!
Our returns policy applies to purchases made from Pacvac UK online shop only, and for any other refunds/returns please contact your place of purchase.
Machines / Consumables
Pacvac offers a 28-day return from the date the chosen courier delivers the item/s to the customer, provided the below conditions are met and a proof of purchase is provided to Pacvac.
Incorrect delivery, defective or damaged items?
We recommend, when you receive your item/s, you immediately inspect any item/s that we deliver to you, ensuring they match those listed on your order confirmation, and that the item/s are in fit condition.
The customer is entitled to a full refund for an item that has been incorrectly delivered, or for any item with a major defect and/or has been damaged in transit, so long as your claim is made within 14 days (inclusive of weekends) from the date the chosen courier delivers the item/s to the customer.
We require an image of the damaged or incorrect item to be provided with the returns form.
Upon receiving the returns form and associated image, Pacvac will freight a replacement item in fit condition at Pacvac’s expense.
Change of mind
It's okay to change your mind, but we recommend that you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Pacvac offer a full refund for purchases that are returned unused and in the same sellable condition as they were received.
The return claim must be made to Pacvac within 14 days (inclusive of weekends) from the date the chosen courier delivers the item/s to the customer.
Please note, the customer is responsible for arranging the return of the item/s and will be liable for the associated freight expenses. The good/s must be received by Pacvac within the 28 days from the date the chosen courier delivers the item/s to the customer.
Once the good/s are received by Pacvac, a credit will be issued to the customer for the cost of the good/s only.
The refund is only available on item/s that have been returned in the same sellable condition in which they were sold to the customer.
The 28-day return option for change of mind is only available once per customer per item.
Returns form
If all items received match the requirements of this policy, the return conditions will be actioned based on the outlined in your completed returns form.
