These Terms and Conditions together with Pacvac Pty Ltd’s Privacy, Shipping and Delivery, Warranty, Refund and Returns policies, constitute an agreement between Pacvac Pty Ltd (Pacvac, we, our, us) and you, the visitor and/or customer (you, your).
Your use of this website is conditional upon your acceptance and compliance with the Terms and Conditions set out below. By browsing / using our website, you acknowledge and agree to be bound by these Terms and Conditions.
Pacvac reserves the right to amend the Terms and Conditions at any time, without providing notice to you. Continued use of the website after any amendments, constitutes an agreement by you to abide by the new Terms and Conditions.
By using this website, you agree and accept responsibility for all activities that occur using your account and password, maintaining the confidentiality of your account and password and restricting access to your computer.
Our online store currently accepts orders placed by customers with a delivery address within the United Kingdom only (we currently only dispatch orders to mainland UK).
Delivery times provided on this website serve as estimates only, Pacvac are not liable for any late deliveries or shipping delays.
Please refer to our Shipping and Delivery Policy for more information.
Prices quoted on the website are in Sterling (GBP) and are inclusive of a Value-Added Tax (VAT) of 20%.
Pacvac warrants all our machines and machine components against faulty material and / or workmanship for a period of two years from date of purchase (excluding the battery pack and charger of which Pacvac warrants for a period of one year form date of purchase), however the policy does not cover reasonable wear through use of any consumable parts. Please refer to the Warranty policy for further details.
Refund and returns
At Pacvac, we love our products, and we want you to love them just as much as we do!
We recommend you read our Returns Policy prior to making your purchase, and if for any reason you're unhappy with your purchase, we're here to help!
Our Returns Policy applies to purchases made from shop.pacvac.com only, and for any other refunds/returns please contact your place of purchase.
Machines / Consumables
Pacvac offers a 28-day return from the date the chosen courier delivers the item/s to the customer, provided the below conditions are met and a proof of purchase is provided to Pacvac.
Incorrect delivery, defective or damaged items?
We recommend, when you receive your item/s, you immediately inspect any item/s that we deliver to you, ensuring they match those listed on your order confirmation, and that the item/s are in fit condition.
The customer is entitled to a full refund for an item that has been incorrectly delivered, or for any item with a major defect and / or has been damaged in transit, so long as your claim is made within 14 days (inclusive of weekends) from the date the chosen courier delivers the item/s to the customer.
We require an image of the damaged or incorrect item to be provided with the Returns Form.
Upon receiving the Returns Form and associated image, Pacvac will freight a replacement item in fit condition at Pacvac’s expense.
Change of mind
It's okay to change your mind, but we recommend that you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Pacvac offer a full refund for purchases that are returned unused and in the same sellable condition as they were received.
The return claim must be made to Pacvac within 14 days (inclusive of weekends) from the date the chosen courier delivers the item/s to the customer.
Please note, the customer is responsible for arranging the return of the item/s and will be liable for the associated freight expenses. The good/s must be received by Pacvac within the 28 days from the date the chosen courier delivers the item/s to the customer.
Once the good/s are received by Pacvac, a credit will be issued to the customer for the cost of the good/s only.
The is only available on item/s that have been returned in the same sellable condition in which they were sold to the customer.
The 28-day return option for change of mind is only available once per customer per item.