Shipping and delivery policy

Our online store currently accepts orders placed by customers with a delivery address within Australia only.

Delivery times

The delivery times provided on this website are an estimate only. When your order has been dispatched, you will receive an email notification to advise you that it's on the way.

We've listed below the estimated maximum number of business days for delivery of orders sent via Parcel Post to capital cities in Australia;

Please note that delivery times will extend for deliveries sent to regional and/or remote areas within Australia.

Please note that express shipping deliveries will vary based on delivery location. For details on express shipping timeframes, please visit Australia Post express shipping estimates here.

There will be unforseen circumstances such as peak delivery times (e.g. holiday seasons) and force majeure events (e.g. flooding, cyclones and road closures) whereby delivery times may be further extended as listed above. We endeavour to do everything possible to ensure prompt delivery, however some matters are out of our control.

Dispatch

Pacvac provides same day dispatch, Monday to Friday (excluding public holidays) when orders are placed before 11am (AWST).

Please note that Dangerous Goods, such as batteries or machines containing batteries, may have a slightly longer dispatch timeframe.

Whilst we do everything possible to ensure same day dispatch, there may be times during peak delivery times (holiday seasons and promotional periods) as well as business shutdowns during stocktake and the Christmas period, where this cannot be provided.

Order tracking

Your shipping confirmation email will provide the relevant information in order to track the progress of your delivery once it has been dispatched.

Your order may arrive in multiple parcels. Please refer to your tracking email for courier information and tracking number. You can click the link provided to go directly to the courier’s tracking page, or manually copy this number into the tracking page, where any additional parcels will be shown.

Delivery charges

The delivery charges include the volume of the purchase and the location the items are being delivered to, which will be calculated upon checkout.
Failed delivery attempts due to incorrect details may incur additional delivery chargers.

I haven't received my package yet

To check the delivery status of your order, please check who your order is being delivered with and copy the tracking number into either the Australia Post, DHL, Border Express, Air Road or or DPD Local tracking search bars. (See below for information).

If you've ordered multiple packages, you may receive them one at a time. You can see the status of your complete delivery using your tracking number.

Please note that during sales/promotions and the Christmas season, delivery services experience high volumes. We appreciate your patience with any potential delivery delays.

How do I track my package?

Once your order is dispatched, you'll receive a shipping email advising who your order has shipped with and what your tracking number is.

If your order is being delivered by Australia Post, you can copy the tracking number into their tracking search here: https://auspost.com.au/mypost/track/#/search 
If your order is being delivered by Air Road, you can copy the PVC00XX tracking number into their tracking search https://www.airroad.com.au/quick-track/ 
If your order is being delivered by DPD Local, you can copy the tracking number and postcode into their tracking search here: https://track.dpd.co.uk/ 
If your order is being delivered by DHL Ecommerce UK, you can copy the tracking number into their tracking search here: https://www.dhl.com/gb-en/home/tracking.html  
If your order is being delivered by Border Express, you can copy the tracking number into their tracking search here: https://bexonline.borderexpress.com.au/bxo/track